Sylvester Consulting, LLC - Timeslips Support

Support

At Sylvester Consulting, we understand that you do not have time to sit on the phone for long periods of time trying to resolve a software issue. That is why Sylvester Consulting gets the best solution in the least amount of time. If you need help with your software, Sylvester consulting can assist you on the phone, email, on-site or remotely.

Sylvester Consulting can provide support based on a need basis or you can have the assurance of a support plan. The Support Plan is only available for Timeslips Support.

Our Support Plan includes:

Quick, accurate solutions provided by knowledgeable, friendly support
All technicians are former Timeslips Senior Support for Sage Software
Quick response time, most issues resolved when you call
Phone and email support billed in 15 minute increments
Includes 1 year or 5 hours of support, whichever comes first
Discounts on software upgrades and add-ons
Discounted on-site support where available
Convenient on-site support where available¹

Call 770-967-8171 to customize a support plan tailored to your needs.

¹Travel time is billable at half of the standard hourly rate, and other out of pocket expenses such as mileage, parking, etc, are also chargeable. Payment for the initial visit is due during the first visit and net 10 day terms are allowed on subsequent visits.

Online Support & Training

One of our Certified Trainers will dial into your workstation using GotoAssist™ and will walk you through the various processes of your software.